Shipping policy

Last updated: June 2026

Thank you for shopping with Winnies n Woofs.

We aim to dispatch all orders as quickly as possible whilst ensuring every order is packed with care.

Processing Times

Orders are typically processed within 1–2 working days (Monday–Friday, excluding Bank Holidays).

During busy periods, processing times may be slightly longer. If there is any significant delay, we will contact you via email.

UK Shipping

We currently ship throughout the United Kingdom using Royal Mail tracked services.

Estimated delivery times after dispatch:

  • Tracked 24: 1–2 working days
  • Tracked 48: 2–4 working days

Please note that delivery estimates are provided by the courier and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the weight and size of your order.

Any free shipping promotions will be clearly displayed on our website when available.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where applicable.

Please allow up to 24 hours for tracking updates to appear within the courier's system.

Delayed, Lost or Missing Parcels

While we work with trusted delivery partners, delays can occasionally occur.

If your parcel has not arrived within the expected delivery timeframe, please contact us at winniesnwoofs@gmail.com with your order number.

Royal Mail considers parcels lost after a specific period has elapsed from the expected delivery date. We will work with you to investigate and resolve any delivery issues.

Incorrect Shipping Information

Customers are responsible for ensuring their shipping address is correct at the time of ordering.

We cannot guarantee changes can be made once an order has been placed. If an order is returned to us due to an incorrect address, additional postage charges may apply before the order can be resent.

Subscription Orders

Subscription orders are processed automatically according to your selected schedule.

Please ensure any changes to your delivery address or payment details are updated before your next billing date.

Contact Us

If you have any questions regarding your order or delivery, please contact us:

Email: winniesnwoofs@gmail.com

We will do our best to assist you as quickly as possible.